Level II/ Level III Tech Support

Job highlights & Qualifications:

• Should have some practical experience working with Microsoft 365 Administration, Windows servers and desktops, terminal services, network equipment, RMM tools, technical support, and telephony services
• Position is full time as well as Consultant with wages based on experience and certifications
• 5+ years of hands-on experience in similar role
• 2+ years of MSP experience
• Current CompTIA A+, CompTIA Network+, CompTIA Security+ certifications required
• Valid NJ Driver’s License
• Self-motivated, able to make independent choices, free from immediate direction or supervision
• Strong written and verbal communication skills
• Experience in providing first line IT support
• Able to work evening and weekend if required
• We are willing to provide some additional training for the technologies or services below, but you should have a solid understanding of the basics
• Server administration including Windows Server 2008 R2, 2012, 2012 R2, 2016, and 2019 and Hypervisor
• Familiarity of appropriate server OS-level tools, such as Active Directory, Group Policy, DNS, DHCP, including the creation/deletion of user accounts, devices, and policies
• Knowledge of applying patches and updates for Windows servers and clients
• Knowledge of managing and troubleshooting network switches, routers, access points and other network devices
• Administered and supported security firewalls such as WatchGuard
• Administration of on-premises and/or cloud-hosted PBX systems
• Strong knowledge of Windows end-user operating systems including Windows 7, 8, 10, and 11 Professional
• Experience resolving network and stand-alone printer issues
• Office 365 Tenant administration (Licensing, Azure, ADFS, Active Directory Premium)
• Office 365 monitoring service health, and management of service requests
• Knowledge of redundancy strategies and disaster recovery contingency planning
• Mentor and cross-train IT staff and provide guidance in day-to-day operations
• Ability to explore and analyze new technologies and make recommendations to supervisor
• Responsible for lifting, pushing, and pulling information technology equipment up to 50lbs
• ComSys, LLC is an Equal Opportunity Employer and does not unlawfully discriminate in employment

Benefits

• Good hourly rate and scalable hour