FRFCU - Branch Manager

Financial Resources FCU has been designated one of the Best Places to Work in NJ since 2022! At FRFCU, we are "putting people first" and that starts with our employees! Come see why our team members have voted us for Best Places to Work in NJ! 

Financial Resources Federal Credit Union (FRFCU) is looking for energetic, AVP – Branch Manager for our Somerset and Flemington branches to join our team in putting members first and making a difference in peoples’ lives!  We are seeking banking professionals with management experience with a passion for client servicing and experienced in acquiring, retaining and expanding banking relationships of our members while demonstrating the FRFCU culture!

Financial Resources is a not-for-profit federal credit union with locations in Somerset, Hunterdon, Middlesex, Union and Hudson Counties. With a history of serving our members for more than 100 years, we have grown to more than $650 million in assets serving more than 29,000 members with 6 public access branches and a team of 100 employees. We are available Nationwide! 

We are looking for someone who exemplifies the following traits:

• Caring and Initiative
• Strong Ethics and Job Knowledge
• Self-Development and Results Drive
• Teamwork and Leadership
• Decision Making and Employee Development

Some of your essential duties will include, but are not limited to:

• Manage the work of the branch staff and ensure adherence to quality standards, deadlines, and proper procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes, addressing member issues within 24 hours.
• Develop and expand existing relationships with individuals and SEGs. 
• Prospect for new business relationships by conducting business development calls within the assigned market.
• Open accounts; accept consumer loan applications, real estate secured loan applications only if registered as a Mortgage Loan Originator (MLO), and conduct loan closings.
• Organize and Participate in member business banking days, blitzes, table events, etc.
• Achieve branch sales and service goals by utilizing and ensuring staff uses effective sales practices to sell credit union products, implementing effective member service techniques, referring members to appropriate business partners. 
• Create branch sales plans and lead sales activities, attendance at monthly meetings, cold calling, promotional events, branch huddles, and daily sales coaching. 
• Develop a team of high-performing sales and service team members by participating in the hiring, coaching and performance management processes. Inform team members of key organization strategies and initiatives.
• Cultivate and maintain successful SEG relationships including interaction with company liaisons to ensure the Credit Union’s presence and recognition within the community in which it operates.
• Promote the Credit Union’s community brand by membership in local organizations. Maintain a strong presence in the local community by participating in community events, initiatives, and volunteerism.
• Maintain technical and professional knowledge by attending training, obtaining relevant professional certifications, reviewing professional publications and books, participating in professional associations, and staying informed of any legal, policy and procedural changes relating to banking, sales, and customer service.
• Keep informed of industry changes, trends, and best practices. Identify the development needs of staff members; provide coaching and training to help staff members improve their knowledge, skills, and job proficiency 
• Evaluate staff members’ job performance, including personal, interpersonal, and technical knowledge, skills, abilities, on a regular basis as determined by company procedures, and recommend appropriate actions. Complete annual and mid -year performance appraisals.
• Discuss job performance problems with staff members to identify causes and issues and to work on resolving problems. Recommend disciplinary action and /or termination for specialists who are underperforming or are in violation of established policy and procedures. Complete the Employee counseling document.

What we offer to our team members:

• A competitive salary 
• Generous paid time off 
• Health, dental and vision plans for employees and their families
• Health Savings and Flex Spending Accounts
• 401K with employer match and potential for additional profit-sharing contributions
• Paid volunteer days
• Work/Life Balance Programs
• Opportunities for career advancement and continuous learning and development and tuition reimbursement

We ask that you have:

• Bachelor's Degree or equivalent combination of education and relevant business experience
• Minimum of 5 years of related experience in a financial institution with supervisory experience preferred
• Strict attention to details and thoroughness in the completion of job duties.
• Critical thinking and use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to  monitor and assess the performance of you, others, and the organization to make improvements or take corrective action.
• Develop constructive and cooperative relationships with others.
• A high level of coordination, organization, planning, and prioritization of work, and management of one’s own time.
• A willingness to take on responsibility and challenges.

If you want to work in a friendly environment and with an organization that is expanding its footprint, be an advocate for the underserved and is just a genuinely nice place to be, please consider applying for this opportunity!