Chief Digital Officer

Are you a strategic thinker with a passion for digital innovation and transformation? Do you excel in leadership, entrepreneurship, and driving organizational change? If so, we have the perfect opportunity for you!

Financial Resources Federal Credit Union (FRFCU) is looking for a Chief Digital Officer to join our Executive Leadership Team in leading FRFCU forward in our purpose to help make a difference in peoples’ lives! 

*Your Purpose*

As the Chief Digital Officer (CDO), you will be at the forefront of our digital transformation journey. You will lead and develop strategic digital initiatives, driving a digital first culture to enhance member experience, optimize operations and create new business value.  Collaborating with the Credit Union Executive Management Team, you will provide a strategic vision focused on digital strategy and transformation, overseeing IT operations to maximize data collection and reporting effectiveness.

*Your Key Responsibilities*

• Lead digital initiatives to enhance member experience (MX), operational efficiency, and data collection.
• Develop and implement digital strategies aligned with our organizational goals.
• Research, identify, and evaluate emerging digital trends and technologies that align with the Credit Unions technology initiatives.
• Utilize data-driven insights to continuously improve digital offerings, personalize member digital experiences and enhance organizational processes.
• Collaborate with business unit leaders to implement digital solutions to drive business growth and increase efficiency.
• Ensure compliance with regulatory requirements and Credit Union policies.

We are looking for someone who exemplifies the following traits:

• Caring
• Initiative
• Ethics
• Job Knowledge
• Self-Development
• Teamwork
• Analytical Thinking
• Leadership
• Results Driven
• Problem Solving

*Duties and Responsibilities*

• Work with all business unit leaders to drive digital transformation directly through all areas of the Credit Union.
• Enhance data collection and reporting organization-wide.
• Measure ROI for digital strategies and initiatives.
• Prepare, maintain, and implement IT policies ensuring compliance.
• Serve as the primary liaison with the core financial processing vendor and other key vendors.
• Foster a positive work environment that promotes skill development and employee engagement.
• Ensure confidentiality, integrity, and availability of data.

*Qualifications and Experience*

• Working knowledge of the latest digital technologies (AI, blockchain, cloud computing, RPA, data analytics).
• Strong strategic thinking with the ability to translate business objectives into digital initiatives.
• Exceptional analytical, problem-solving, and communication skills.
• Extensive knowledge of banking practices and regulatory requirements.
• Proven track record of implementing successful digital products, services, or platforms.
• Minimum ten years of progressively responsible management experience preferably in a financial institution, with at least five years in a senior management capacity.
• Bachelor Degree in Computer Science, Business Management or related field, an MBA is preferred.  A PMP Certification would be a plus

*A little more about us!*

Financial Resources FCU has been designated one of the Best Places to Work in NJ since 2022! At FRFCU, we are "putting people first" and that starts with our employees! Come see why our team members have voted us for Best Places to Work in NJ for 3 consecutive years! 

Financial Resources is a not-for-profit federal credit union with locations in Somerset, Hunterdon, Middlesex, Hudson and Union Counties. With a history of serving our members for more than 100 years, we have grown to more than $600 million in assets serving more than 29,000 members with 7 public access branches and a team of 100 employees.

What we offer to our team members:

• Work Life Balance Programs
• A competitive salary
• Generous paid time off
• Health, dental and vision plans for employees and their families
• Health Savings and Flex Spending Accounts
• Paid Parental Leave Programs
• Short and Long-Term Disability Programs
• Company provided life insurance and low-cost supplemental insurance plans
• 401K with 100% employer match, up to 6%, after one year and potential for additional profit-sharing contributions
• Paid volunteer days
• Opportunities for career advancement with continuous learning and development
• Tuition reimbursement